Support center
How can we help?
Search our guides, or browse by topic. Most answers are one click away.
Browse by topic
Getting started
Accounts, joining your first plan, how splitting works.
VIEW ANSWERS →Balance & billing
Top-ups, monthly shares, refunds and receipts.
VIEW ANSWERS →Hosting a plan
Opening seats, payouts, managing your group.
VIEW ANSWERS →Groups & members
Invites, leaving a group, member ratings.
VIEW ANSWERS →Trust & safety
Re-seat guarantee, disputes, what we allow.
VIEW ANSWERS →Account & app
Sign-in, notifications, the mobile app.
VIEW ANSWERS →Popular articles
Frequently asked
Only plans that are explicitly built for groups or families — like Spotify Family, YouTube Premium Family, Apple One, Microsoft 365, Nintendo Switch Online Family and Duolingo. SplitPerks is for sharing the cost of plans designed for multiple people, not for sharing a single-user account or password.
Still need a hand?
Our team reads every message. Pick whichever is easiest.
Email support
hello@splitperks.com — replies within 1 business day.
Send a message →Host support
Run a plan? Hosts get a dedicated queue, 24-hour replies.
Contact host team →